Shipping policy

Effective Date: July 2026

Thank you for shopping with CharmPocket.store. We are delighted to deliver cute, creative, and carefully selected accessories to customers around the world. Whether you're purchasing a handmade crochet keychain, a plush charm, or a unique everyday accessory, our team is committed to making the delivery process as smooth and reliable as possible.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. By placing an order through CharmPocket.store, you agree to the terms outlined below.

Worldwide Shipping

CharmPocket.store proudly offers FREE Worldwide Shipping on every order.

No minimum purchase is required to qualify for free standard shipping.

We currently ship to most countries and regions supported by our logistics partners. If delivery is unavailable to your location, you will be notified during checkout.

Order Processing

After your order has been successfully placed, our team begins preparing it for shipment.

Order processing generally includes:

  • Order verification
  • Payment confirmation
  • Product quality inspection
  • Careful packaging
  • Shipping label preparation

Processing Time:

1–3 Business Days

Orders are processed Monday through Friday, excluding weekends and public holidays.

Orders placed during holidays or promotional events may require additional processing time.

Estimated Delivery Time

After your package has been shipped, the estimated delivery time is:

7–10 Business Days

Actual delivery times may vary depending on:

  • Destination country
  • Customs clearance
  • Local postal services
  • Weather conditions
  • Transportation disruptions
  • Seasonal shipping demand

While we work closely with our shipping partners, delivery estimates are not guaranteed.

Shipping Confirmation

Once your order has been dispatched, you will receive a shipping confirmation email containing:

  • Order number
  • Shipment confirmation
  • Tracking number (when available)
  • Carrier information
  • Tracking link

Please allow up to 48 hours for tracking information to become active after shipment.

Order Tracking

Customers can monitor their shipment using the tracking information provided in the shipping confirmation email.

Tracking updates are managed by the shipping carrier and may occasionally experience delays.

If your tracking has not updated for several days, please contact our customer support team for assistance.

Multiple Item Orders

If your order contains multiple products, they may occasionally be shipped separately.

This may occur when:

  • Items are stored in different fulfilment locations.
  • Certain products require additional preparation.
  • Inventory is packaged separately to ensure faster delivery.

If multiple shipments are necessary, you will receive separate tracking information for each package whenever available.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please carefully review:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • Postal code
  • Province or state
  • Country
  • Telephone number

CharmPocket.store cannot be held responsible for delivery delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Address Changes

If you need to change your shipping address, please contact us immediately.

Address changes may only be possible before your order has entered the shipping process.

Once a package has been dispatched, we are generally unable to modify the delivery address.

Undeliverable Packages

Packages may be returned to us if they cannot be delivered due to:

  • Incorrect address
  • Incomplete address
  • Refused delivery
  • Failure to collect the package
  • Repeated unsuccessful delivery attempts

If a package is returned under these circumstances, additional shipping charges may apply before reshipment.

Customs, Duties and Taxes

International shipments may be subject to:

  • Customs duties
  • Import taxes
  • VAT
  • Local government fees
  • Clearance charges

These fees are determined by the destination country's customs authority and are the responsibility of the customer unless otherwise stated.

CharmPocket.store has no control over customs charges and cannot predict the amount that may be assessed.

Customs Delays

International shipments may occasionally be delayed while undergoing customs inspection.

Unfortunately, customs processing times are beyond our control.

Such delays do not qualify for refunds based solely on extended transit time.

Delivery Delays

Although we aim to deliver every order within the estimated timeframe, unexpected delays may occasionally occur due to:

  • Severe weather
  • Airline delays
  • Natural disasters
  • Customs inspections
  • High seasonal demand
  • Public holidays
  • Transportation disruptions
  • Carrier operational issues

We appreciate your patience and understanding should these circumstances arise.

Lost Packages

If your package appears to be lost in transit, please contact us as soon as possible.

Our customer support team will work with the shipping carrier to investigate the shipment.

Once the investigation has been completed, we will determine the most appropriate resolution, which may include:

  • Replacement shipment
  • Refund
  • Store credit

Damaged Deliveries

We carefully inspect every order before shipment.

If your package arrives damaged, please contact us within the applicable return period.

To help us process your request quickly, please include:

  • Your order number
  • Clear photographs of the damaged item
  • Photos of the packaging
  • Images of the shipping label if available

Our team will review your request and arrange an appropriate solution.

Incorrect Items

If you receive the wrong product, colour, or style, please notify us promptly.

Once verified, we will arrange one of the following:

  • Replacement
  • Exchange
  • Refund
  • Store credit

depending on the circumstances.

Delivery Confirmation

A shipment marked as "Delivered" by the shipping carrier is generally considered successfully delivered.

If tracking indicates delivery but you cannot locate your package, we recommend:

  • Checking around your property
  • Asking household members
  • Contacting neighbours
  • Checking with your local postal service
  • Contacting the shipping carrier

If the package still cannot be located, please contact our support team for further assistance.

Order Cancellation

Orders may be cancelled before shipment.

Once an order has been processed and dispatched, cancellation is no longer possible.

Please refer to our Return & Refund Policy if you wish to return an item after delivery.

Shipping Restrictions

We reserve the right to refuse shipment to locations where delivery is restricted by:

  • International sanctions
  • Local import regulations
  • Carrier limitations
  • Government restrictions
  • Safety concerns

Customers will be notified if shipping to their destination is unavailable.

Force Majeure

CharmPocket.store shall not be responsible for shipping delays or delivery failures caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Earthquakes
  • Wildfires
  • War
  • Government actions
  • Labour strikes
  • Pandemics
  • Transportation interruptions
  • Internet outages
  • Carrier service disruptions

We will make every reasonable effort to complete delivery once normal operations resume.

Customer Support

Our customer service team is always happy to assist with shipping-related questions.

Whether you need help with tracking, delivery updates, address corrections, or shipping information, we are committed to providing prompt and friendly support.

Contact Information

If you have any questions regarding this Shipping Policy, please contact us.

CharmPocket.store

Address
851 Chem. des Moulins
Montréal, QC H3C 2H9
Canada

Email
support@CharmPocket.store

Phone
(866) 222-3457

Final Statement

At CharmPocket.store, we know that receiving a package should feel just as exciting as choosing the perfect accessory. Every order is carefully prepared, inspected, and packaged with attention to detail before it begins its journey to you. Our goal is to provide reliable worldwide shipping, transparent communication, and dependable customer support every step of the way. Thank you for trusting CharmPocket.store—we look forward to delivering a little pocket-sized happiness to your doorstep.