Contact information
Welcome to CharmPocket.store—your destination for cute, creative, and thoughtfully selected keychains, plush charms, handmade accessories, and everyday collectibles inspired by the playful spirit of Y2K Cute. We believe that every customer deserves friendly support, clear communication, and a smooth shopping experience from beginning to end.
Whether you have a question before placing an order, need assistance with an existing purchase, or simply want to learn more about one of our products, our customer support team is always happy to help.
Our goal is to make every interaction as enjoyable as shopping with us.
Customer Support
We are committed to providing professional, responsive, and reliable customer service.
You are welcome to contact us for assistance with:
- Product information
- Order status
- Shipping updates
- Tracking assistance
- Return and refund requests
- Exchange inquiries
- Payment questions
- Address corrections
- Product recommendations
- Website support
- General feedback
No matter how big or small your question may be, we will do our best to provide a helpful solution.
Contact Details
CharmPocket.store
Business Address
851 Chem. des Moulins
Montréal, QC H3C 2H9
Canada
Customer Support Email
support@CharmPocket.store
Phone
(866) 222-3457
Customer Service Hours
Our support team is available during regular business days to assist customers around the world.
Business Hours
Monday – Friday
9:00 AM – 6:00 PM
Saturday, Sunday, and public holidays may have limited support availability.
If you contact us outside business hours, we will respond as soon as possible on the next business day.
Email Support
Email is the fastest and most efficient way to reach our customer service team.
When contacting us, please include as much information as possible, such as:
- Your full name
- Order number
- Email used for purchase
- Description of your inquiry
- Photos (if reporting a damaged or incorrect item)
Providing complete information allows us to resolve your request more quickly.
Order Assistance
If you have already placed an order and need assistance, our team can help with:
- Order confirmation
- Processing status
- Shipping updates
- Tracking information
- Delivery questions
- Return requests
- Exchange eligibility
- Refund updates
Please include your order number whenever possible to help us locate your purchase efficiently.
Product Questions
Not sure which keychain or accessory is right for you?
We are happy to answer questions about:
- Product materials
- Size information
- Colours and variations
- Handmade details
- Gift recommendations
- Care instructions
- Availability
Our goal is to help you shop with confidence.
Returns & Refunds
If you experience any issues with your purchase, please contact us before opening a dispute or leaving negative feedback.
Our support team will carefully review your request and work toward a fair and satisfactory resolution in accordance with our Return & Refund Policy.
Feedback & Suggestions
Your feedback helps us continue improving CharmPocket.store.
We welcome your thoughts regarding:
- Shopping experience
- Product quality
- Website usability
- Packaging
- Customer service
- New product ideas
Every suggestion is appreciated and helps us create an even better experience for our customers.
Our Commitment
At CharmPocket.store, customer satisfaction is at the heart of everything we do. Every order is carefully prepared with attention to quality, and every message is handled with care, professionalism, and respect.
Whether you're shopping for a charming handmade gift, a playful everyday accessory, or a unique collectible, we're here to make your experience simple, enjoyable, and memorable.
Thank you for choosing CharmPocket.store. We look forward to helping you add a little pocket-sized joy to your everyday adventures.